Terms of Use

Welcome to the website of Apex Excalibur General Trading L.L.C S.O.C ("Company", "we", "our", or "us").

Connecting producers, suppliers, and buyers worldwide through efficient commodity sourcing, strategic brokerage, and dependable international trade services, our Company operates this website subject to the terms and conditions outlined below. By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with any part of these Terms, please discontinue use of the website.

1. Website Purpose & Scope

This website is intended to provide general information about our company, products, global commodity trading, brokerage solutions, and international trade activities. The information provided is for informational purposes only and does not constitute a binding offer, quotation, or contractual commitment unless expressly agreed in writing.

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with applicable laws and regulations of the United Arab Emirates.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our systems or networks.
Introduce viruses, malware, or harmful code.
Copy, reproduce, distribute, or modify website content without prior written permission.
Interfere with the operation or security of the website.

3. Intellectual Property

No material from this website may be copied, reproduced, distributed, modified, published, transmitted, or used for commercial purposes without our prior written permission.

All trademarks, service marks, trade names, logos, and brand names displayed on this website are the property of their respective owners and are used solely for identification, informational, or authorized business purposes where applicable.

4. Products, Commodities, and Services

Product descriptions, commodity specifications, origin details, images, availability, and pricing are provided for general information and may change without prior notice.

Actual commodities and products may vary depending on market availability, harvest cycles, origin regulations, customer requirements, regulatory approvals, and international trade conditions.

5. Quotations, Billing & Payments

All quotations issued by Apex Excalibur General Trading L.L.C S.O.C are subject to product/commodity availability, market conditions, supplier pricing, freight charges, currency fluctuations, government regulations, and final written confirmation.

Invoices shall be payable in accordance with the payment terms specified on the invoice, quotation, purchase order, or executed commercial agreement.

Failure to make timely payment may result in suspension of deliveries, cancellation of orders, or additional charges as permitted under applicable law or contract.

6. Brokerage Fees & Commissions Applicability

Where Apex Excalibur General Trading L.L.C S.O.C acts as a broker, facilitator, or intermediary in global commodity transactions:

Fee Structure: Brokerage fees, commissions, or trading margins are applicable to all transactions facilitated by the Company and shall be specified in individual Fee Protection Agreements (FPA), Irrevocable Master Fee Protection Agreements (IMFPA), or relevant commercial contracts.
Payment Terms: Commissions become due and payable in accordance with the agreed payment milestones (e.g., upon issuance of Letter of Credit, loading of cargo, or presentation of shipping documents/Bill of Lading).
Liability: The party designated as the payor in the commercial agreement remains fully responsible for settling all agreed brokerage fees without deduction, set-off, or delay.

7. Non-Circumvention & Intermediary Operations (Direct & Indirect Parties)

Apex Excalibur General Trading L.L.C S.O.C strictly protects its proprietary network of buyers, suppliers, producers, and industry contacts. By engaging with us, you irrevocably agree not to bypass, circumvent, or independently contact any entity introduced by the Company.

Direct Parties (Principal Buyers or Sellers): If you engage with us as a direct client or principal, you agree not to negotiate or transact directly with any supplier, manufacturer, refinery, or end-user introduced by the Company without our explicit written consent and agreed compensation.
Indirect Parties (Brokers, Facilitators, or Intermediaries): If you engage with us as an intermediary, you strictly agree not to solicit the Company’s principal clients, nor disclose their identities to third parties in an attempt to exclude the Company from any transaction, deal structure, or fee agreement.

Breach & Remedies: Any unauthorized circumvention will result in immediate termination of business relations. The circumventing party shall be held legally and financially liable for all bypassed commissions, lost profits, and related legal costs under UAE law.

8. Refunds & Cancellations

Due to the nature of international commodity trading and customized procurement, refunds, cancellations, exchanges, or returns are subject to the terms agreed between the parties and applicable commercial contracts.

Orders or commodity shipments that have entered production, procurement, packaging, shipping, or customs clearance may not be eligible for cancellation or refund unless otherwise agreed in writing.

Any approved refund shall be processed using the original payment method unless otherwise mutually agreed.

9. Shipping, Delivery & Bill of Lading

Ownership, risk transfer, shipping responsibilities, and delivery obligations shall be governed by the applicable purchase agreement, commercial invoice, agreed Incoterms®, and shipping documentation.

Where applicable, the Bill of Lading (B/L), Air Waybill (AWB), Commercial Invoice, Packing List, Certificate of Origin, Insurance Certificate, and other trade documents shall constitute the official shipping documentation for the transaction.

Delivery schedules are estimates only and may be affected by shipping carriers, customs authorities, force majeure events, port congestion, regulatory inspections, or circumstances beyond our reasonable control.

10. International Trade & Export Compliance

Our import and export activities are subject to UAE laws and regulations, destination country regulations, customs requirements, and applicable sanctions or trade compliance obligations.

Customers and business partners are responsible for ensuring that the importation, distribution, resale, and use of purchased goods comply with all applicable laws, licensing requirements, customs procedures, sanctions, and trade restrictions within their respective jurisdictions.

11. Publicity

By engaging with Apex Excalibur General Trading L.L.C S.O.C as a customer, supplier, distributor, business partner, vendor, consultant, or service provider, you acknowledge that we may identify our business relationship for corporate reference, promotional activities, or business development purposes.

Where appropriate, and subject to applicable law or contractual obligations, we may refer to your company name, brand name, or logo on our website, company profile, presentations, case studies, marketing materials, social media, or other promotional content.

Whenever practical, we seek prior consent before publishing identifiable customer information, logos, photographs, testimonials, or case studies. If you prefer not to be featured, you may request removal at any time by contacting us in writing, and we will make reasonable efforts to accommodate your request.

12. Confidentiality & Non-Disclosure

Both parties acknowledge that confidential information exchanged during business discussions, negotiations, quotations, procurement activities, or commercial transactions shall remain confidential.

Where a separate Non-Disclosure Agreement (NDA) or NCNDA has been executed, its terms shall prevail. In the absence of a written NDA, both parties agree to maintain the confidentiality of proprietary business information and not disclose such information to third parties except where required by law or with prior written consent.

13. CCTV Surveillance & Online Meetings

Physical Premises (CCTV)

For the safety and security of our employees, visitors, customers, business partners, and company assets, our offices, warehouses, and operational premises may be monitored by CCTV surveillance systems.

Recorded footage may be retained, accessed, and disclosed only where permitted or required by applicable laws, legal proceedings, regulatory authorities, insurance requirements, or legitimate business interests.

Online Meetings & Communications

Additionally, virtual meetings, video conferences, and audio calls conducted with our representatives may be recorded for quality assurance, compliance, training, and accurate record-keeping purposes. Participants will be notified prior to or at the beginning of any recorded session. Continued participation in a recorded meeting constitutes your acknowledgment and consent to such recording.

14. Third-Party Links

This website may contain links to third-party websites for your convenience. We do not control or endorse those websites and are not responsible for their content, security, privacy practices, or services.

15. Disclaimer

While we strive to ensure that the information on this website is accurate and up to date, we make no warranty or representation regarding the completeness, accuracy, reliability, availability, or suitability of any information, products, commodities, or services displayed on the website. Use of this website is entirely at your own risk.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Apex Excalibur General Trading L.L.C S.O.C shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or relating to:

Use of this website.
Inability to access the website.
Reliance on website information.
Technical interruptions, viruses, or other harmful components.

17. Force Majeure

Apex Excalibur General Trading L.L.C S.O.C shall not be liable for delays or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, war, pandemics, governmental actions, strikes, labor disputes, transportation disruptions, port delays, customs holds, embargoes, or other force majeure events.

18. Privacy

Your use of this website is also governed by our Privacy Policy. By using this website, you acknowledge that you have read and understood our Privacy Policy.

19. Career Applications

Information submitted through our Careers page will be used solely for recruitment purposes. Submission of an application does not guarantee employment, interviews, or future recruitment. We reserve the right to retain applicant information in accordance with applicable legal requirements and our Privacy Policy.

20. Governing Law & Jurisdiction

If User has any concern or dispute about the Service, User agrees to first try to resolve the dispute informally by contacting us. These Terms of Use shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, unless otherwise required by applicable law.

21. Changes to These Terms

We reserve the right to update or modify these Terms of Use at any time without prior notice.

22. Contact Us

If you have any questions, concerns, requests, notices or complaints regarding this terms, please connect us through contact us page.